DuxCasino is a scam?

Hello. I don't know where else to go, because I'm already desperate. I registered on DuxCasino in early November, made a deposit, played the bonus, everything as expected. On November 10, I made a request to withdraw 850 usd . Their website says that processing takes 1-3 business days. But the money hasn't arrived yet. I tried to contact support, at first they said "wait, verification is in progress". Then suddenly the request disappeared from the account history, and this morning I couldn't log into the profile at all - it says it's blocked. I didn't receive any letters or notifications from the casino. What does this mean? Why should I go through such circles of hell to get my money? I have screenshots of the request, verification confirmation (I sent them all the documents), correspondence with support. If necessary, I can provide everything. I really hope for your help, because this looks like a scam.

Hello! Thank you for your message. We understand how unpleasant this situation is and will do everything to help you figure it out. First, please clarify: 1. Your login or email that you used when registering at DuxCasino . 2. Any additional details, such as screenshots of your support conversation and confirmation of your withdrawal request. Please send us this information via private message so that we can start an investigation. We will contact the casino representatives and get back to you with an answer as soon as possible.

Thank you for your reply. I sent you everything I have in private messages: login, screenshots of chats with support where they wrote that the request is being processed, and a screenshot of the account being blocked. I am really looking forward to your reply.

Thank you. We have received your information. We have already forwarded the request to DuxCasino and asked them for comments on your situation. Usually, the casino responds within 3-5 business days. We will keep you updated on all stages.

Hello. We have received the first comments from DuxCasino . They claim that your account has been temporarily blocked for additional verification. The reason is suspicions of violation of the rules for using bonuses. Your account is currently undergoing "advanced verification" and withdrawals are suspended until it is completed. We have requested more detailed explanations from the casino. We are awaiting their response.

I'm shocked. What "bonus rule violation"? I specifically reread their terms before I started playing. I fulfilled all wagering requirements. Why am I being accused without evidence? What do you mean by "in-depth verification"? I already sent them a copy of my passport, utility bills, even a bank statement. How much longer can this go on?

Unfortunately, these checks can take some time, especially if the casino asks for additional information. We have reached out to them again to clarify what specific documents or steps are required to complete the process. We have also passed on your comment about the fulfillment of the bonus conditions and asked them to provide specifics if they have any complaints. We expect their response in the next 1-2 days.

Hello. We have an update from DuxCasino . They have acknowledged that your case was mistakenly sent for "additional verification" due to a system glitch. At this point, your account has been unblocked and funds are available for withdrawal again. The casino promises that the money will be sent to your account within 24-48 hours. We advise you to check your account and confirm that everything is in order.

Thanks for the info. I logged into my account and it is indeed unlocked, but the money hasn't arrived yet either.

If the money does not arrive within the stated time frame, please let us know and we will contact DuxCasino again .

Good day. Just received money in the account. Everything is finally finished. Thank you for your help, without you I would most likely not have achieved anything.

We are glad that the issue has been resolved! Thank you for your patience and for contacting us.

Good luck in your work!