I want to complain about the Caxino casino

Hello. I want to complain about the Caxino casino. A few days ago, I requested a withdrawal of winnings - the amount is about 8200 dollars. After that, problems began: first they asked for verification, I sent all the documents, as usual. And a couple of days later my account was simply blocked. I wrote to their support, asked what happened. They replied that I allegedly violated their rules. What nonsense? I played fair, made my own deposits. Now they won't give me my money back, and it's impossible to contact them - only some kind of formal replies. I have screenshots of the withdrawal request, their letters and confirmation of winnings. I can provide everything. Please help me figure this out.

Hello! Thank you for your request. We are sorry that you have encountered such a situation. We will do our best to help you. First, please clarify: 1. Login or e-mail that you used to register at the casino. 2. Screenshots of the withdrawal request, correspondence with support and confirmation of winnings. You can send us this information in private messages. After receiving the data, we will contact the Caxino casino and ask for clarification.

I sent you everything in PM. Login: SudJiTGLV25. I also attached screenshots. Please sort this out, it's clearly dishonest on their part.

Thank you for the information provided. We have already contacted Caxino representatives and requested an explanation regarding your case. Such requests are usually processed within 24-48 hours. We will definitely notify you as soon as we receive a response.

Hello. We have received a response from the casino Caxino . According to their data, your account has been blocked for violating the rules. They claim that you registered multiple accounts, used first deposit bonuses on each of them, and then played on them until you made a big win on one of the accounts. This is a violation of their "one player - one account" policy. If you have your own explanation for this situation, please let us know.

Seriously? Yes, I registered a couple of accounts, but that was when I forgot my logins. What's wrong with that? I did take bonuses, but I played fair. The winnings from the last account were completely legal! They just want to hide behind their rules so they don't have to pay.

We understand your emotions. However, the casino has provided additional data that supports their position. • All your accounts used the same payment methods and IP addresses. • You have activated welcome bonuses on each account. • The game sessions overlapped, indicating that multiple accounts were being used simultaneously. These actions do violate the casino rules.

Caxino representatives again . They confirmed that the decision to block is final. All funds in the account, including winnings, have been cancelled due to violation of the rules. We understand that this is unpleasant, but in this case the casino's actions are in line with their terms and conditions.

So they just took the money? Is that normal? I played, deposited, won, and now I'm blocked. What do they care how many accounts I registered? You have to help!

In such cases, casino decisions are based on their policies and the evidence provided.