Help me figure out WILDTORNADO, such a mess is going on

Help me figure out WILDTORNADO, such a mess is going on! Last week I played their live roulette Evolution , everything went fine, I raised from $200 to about $800. I bet mainly on sectors and numbers. At one point the internet connection lagged a bit , but everything seemed to go fine, the bets were counted. I finished the session and left. The next day I log in - and my balance has gone into the minus to 0!!! I was just shocked. I write to support - what's going on? And they tell me - like you had a "technical failure", the bets were doubled and because of this "zero balance". I looked at the history - indeed, some bets were duplicated . But I didn't make them! It's their glitch! Why should I pay for this?? These bets weren't even displayed during the game, I didn't see them and didn't confirm them. All correspondence with support is available, as well as betting history screenshots. It is clearly visible there that bets were duplicated exactly at the moments when there was an Internet lag.

Hello. Thank you for your request. To investigate the situation, please provide in private messages: • Login or email linked to your Wildtornado account • Correspondence with support

Sent everything in a personal message . Login: JCooper1981 Email : j.cooper.1981@outlook.com

Thank you for the information provided, we are starting an investigation. We will contact Wildtornado representatives to clarify the details of what happened. This may take some time, usually from 1 to 3 business days. As soon as we receive a response from the casino, we will immediately inform you.

I wonder, what if they just make excuses about their "technical failure" and don't return anything?

Any news?

Hello . We have completed our investigation and received a final response from Wildtornado representatives . After a thorough check, they confirmed that there was a technical glitch and the security system automatically reset your balance. The casino has acknowledged its responsibility for this error and has agreed to restore your balance. In the next 24 hours, the $800 that was debited due to the error will be credited to your account.

Great news! I'll definitely check and write as soon as the money arrives.

The money has arrived, everything is in place! Thank you very much again.

The complaint is closed.