I would like to complain about Octocasino

I would like to complain about Octocasino. I have a problem with the withdrawal of funds, and I do not know where to go. On November 15, I requested a withdrawal of 1200 CAD, but so far nothing has arrived in my account. At first, the withdrawal status showed "in progress", then for some reason it changed to "rejected", but I did not receive any explanation. I wrote to support, they said that "a technical error occurred" and asked to repeat the request. I did so, but five days have passed and the money still hasn't arrived. Support answers my questions with the same general phrases about "waiting for processing" and "technical difficulties". My account is fully verified, the documents were approved a few weeks ago. I also met the withdrawal conditions - the winnings were from real money, without bonuses. At the same time, I can’t get any specific deadlines or a clear explanation from the casino as to why the money hasn’t been paid yet. It seems that they are simply trying to "drag me out" or leave me without winnings at all. I have screenshots of the correspondence with support and the history of withdrawal requests. I am ready to provide everything necessary if it helps to understand. I would be grateful if you could help or at least explain how best to act in such a situation.

Hello! Thank you for contacting us for help. We are sorry to hear that you are experiencing such difficulties at Octocasino . We will try to help you solve your problem. In order for us to begin the investigation, we ask you to provide the following information: 1. Login or email registered in your casino account. 2. Screenshots of correspondence with support and history of withdrawal requests. 3. If you have any additional details that may help in the investigation, please provide them as well. You can send this information in private messages. As soon as we receive the materials, we will immediately contact the casino representatives.

Thanks for the reply. I sent you everything in private messages. I hope this helps at least a little.

We have received your data, thank you for your promptness. We have already contacted Octocasino , forwarded your complaint and the necessary materials. As a rule, it takes from 3 to 5 business days to consider such issues. We will keep you updated. If anything else is needed, we will definitely let you know.

Got it, I'll wait. I hope that they will at least answer you faster than my requests.

Octocasino representatives. They claim that your withdrawal was rejected due to a "technical error" in the system, as you have already written. At the moment, they have informed us that the repeated request has already been processed and the money should arrive in your account within 48 hours. If the money does not arrive within the specified time frame, please let us know and we will continue to investigate.

Thanks for the info. I hope they keep their promise this time and don't start delaying the payment again. If anything goes wrong, I'll write right away.

The money finally arrived. Thanks for helping me figure it out, but I still feel a bit bad. I don't understand why I had to drag it out for so long and mess around with it. Next time I'll think twice before playing at this casino.

Glad to hear that the issue has been resolved! If you have any new questions or problems, please don't hesitate to contact us. We are always ready to help.

Thank you. It's good that you exist, otherwise it would be impossible to deal with them. Good luck in your work.