I have encountered a serious problem in Heyspin online casino
Hello, RTPChecking administration! I have encountered a serious problem in Heyspin online casino and need your help. I am a regular player with a deposit of over 5,000 euros over the last two months. On November 16th I won a large sum of 15,000 euros in the slot game " Big Bam - book ". The casino immediately blocked my account right after the win, citing some "suspicious transactions". I went through full verification a month ago, all my documents were accepted and confirmed by the support service. Heyspin support , I was given a vague answer about the need for additional verification, but no specific reasons were provided. Moreover, they require additional documents that I have already provided before. Please help me understand this situation. I suspect that the casino is deliberately blocking my account to avoid paying out a large win. This looks like an outright scam!
RTPChecking
Hello! Thank you for your request. We will carefully review your complaint. To conduct an investigation, please provide the following information in a private message: 1. Your game account number or the email address linked to your account 2. Heyspin support
bonom
I have already sent all the requested documents in private messages. Please speed up the process, as my large amount is still blocked!
RTPChecking
Thank you. We have received your documents and have started an investigation. Our specialist has already contacted the Heyspin administration to clarify the situation. We will keep you updated and inform you of the results shortly.
bonom
How long will it take approximately?
RTPChecking
Usually a full investigation takes up to 3-5 business days. At the moment we are negotiating and clarifying the reason for the unjustified blocking of the account after a large win.
bonom
And what does this mean? Will I get my money?
RTPChecking
Good ones news ! Heyspin Casino admitted the mistake. It was all about the security system, which checked the winnings and contacted the provider to confirm that there were no violations or problems. During our dialogue, we came to the conclusion that within 48 hours, Heyspin Casino must: 1. Unblock your account completely 2. Allow withdrawals without additional checks Please send us confirmation so we can close the complaint.
bonom
Thank you for your help! The first withdrawal has already been credited to my account. You are truly professionals!
RTPChecking
We are glad that we could help you, Oliver . We would appreciate it if you leave a review of our work. If problems arise in the future, we are always ready to help you.