Guys, help me figure out Cryptoleo
Guys, help me figure out Cryptoleo ! I'm just furious ( (( Anyway , the story is this - I've been playing with them since about August. I made different deposits , from 50 bucks to 500, it depends. Last month I got a good win in Razor Shark - about $3,800. I did everything as it should be - passed verification (and not for the first time!), sent a withdrawal request. The money hung "in processing" for 5 days, then some kind of nonsense began ... They need bank statements for the last 3 months, then a certificate of income, then a selfie with a passport in front of an open computer with their site ... I sent them everything like a fool, waited another week. And now they write that I allegedly "violated the rules of the bonus program" - did not fulfill the wagering requirements. But I have NOT taken any bonuses at all in the last months!!! I have all the screenshots! Some Indians in support are talking nonsense, they write one thing once, and another an hour later. And now they have stopped answering at all ... The funniest thing is that the next day after the last deposit (I deposited $200) I received something like an "exclusive offer" - reload bonus 100%. Do they think I'm that stupid? First hold on to the winnings, and then swindle them into a new deposit ? How to deal with them in general? P.S. I saved screenshots of all transactions, correspondence and documents. I can provide them.
RTPChecking
Hello. Thank you for contacting us. We often encounter such cases and will try to help. To get started, please send a private message: 1. All available screenshots of correspondence with support 2. Transaction history 3. Email and login used in Cryptoleo 4. Any other information you have that will help speed up the process.
SergioG
I sent everything I have in a personal message. Also, pay attention - in the last letter they wrote some nonsense about "multiple accounts". I've had one account my whole life , since registration! They're just looking for any excuse to get out...
RTPChecking
We received your materials, we are starting to sort it out. According to the preliminary analysis, there are indeed discrepancies in the casino's arguments. We are sending an official request to their management. Usually, we receive an initial response within 48 hours.
SergioG
Okay, thank you.
RTPChecking
We have received the first response from the casino. They insist on the violation of the bonus rules, but our analysis of your screenshots shows that the last activated bonus was used on August 23 and was fully wagered. We pointed out this discrepancy to them and demanded a detailed explanation of the current claims.
SergioG
Damn, that's exactly it!!! I'm telling you - have they gone completely mad? I have all the screenshots, where it's clearly visible - I didn't activate any bonuses. What are they making up there? Do you know how much I've lost with them over these months? And as soon as I win - I'm immediately a violator?
RTPChecking
We have sent a repeated request indicating all the discrepancies and are continuing to investigate.
SergioG
Is there any progress? If not, I'm ready to move on. The lawyer says we can try to at least return the deposits through a chargeback ...
RTPChecking
Good afternoon. We were just about to write to you. After we contacted the representative, the casino acknowledged an error in the bonus monitoring system. They are ready to process the withdrawal, but require re-verification on the site - upload a fresh photo of documents and proof of address. This is a standard procedure for large payments. As soon as you upload it, let us know.
SergioG
Yes, I've already sent them all the documents 5 times! But okay... I'll upload them again now, since I can't do without it. But if they start dragging their feet again, I'll go straight to the regulators!
SergioG
That's it, I uploaded the documents, the bank statement, and the address confirmation. The verification status changed to "under review". I hope everything will be fine now...
RTPChecking
Excellent. We are monitoring the situation. The verification usually takes up to 24 hours.
SergioG
The money just arrived! Honestly, I didn't believe it would work... Thank you so much! Without your help, I definitely wouldn't have seen this money.
RTPChecking
Glad we could help!
SergioG
Thanks again!